Terms and Conditions
We're proud to offer EXPRESS USPS shipping on every order within the US excluding Hawaii and Alaska.
Contact Customer Service at 480-367-1717 if you have any questions.
* Due to unavoidable service delays, USPS delivery may vary.
Signature Requirements For Delivery
We require a signature for delivery regardless of any waivers you have from USPS. These requirements are for your protection.
London Gold orders are shipped with the reliability and accountability of USPS shipping.
Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.
When Will Your Order Be Shipped?
The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
Shipping to Alternate Addresses
If you will not be home to sign for your order, London Gold can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order merchandise to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address. When shipping to multiple addresses, only shipping to the first address will qualify for Shipping Offer; Standard Shipping will apply to all other addresses. Shipping Offers cannot be applied to purchases being shipped to US Territories or APO/FPO addresses.
London Gold will only ship to a street address, not a P.O. Box address.
Signature requirements for delivery.
Our Return Policy
Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within 15 days from when it arrives, with a Return Merchandise Authorization. We will only pay for return shipping and insurance fees if a Return Merchandise Authorization is issued. To receive a return authorization on orders shipped follow the steps outlined below.
Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 15 days from when it arrived.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 480-367-1717. Please retain all packing materials unless instructed otherwise by London Gold. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. London Gold will not be responsible for lost or damaged returned shipments.
Please call London Gold at 480-367-1717 for individual items for exchange, repair, resize, or to report damage or defect. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.
Please allow approximately 2 weeks for your refund to be processed.
Returns are processed during weekdays once the items have been received. Following receipt of your returned item, you'll receive a confirmation email. Please allow an average of 1-2 weeks for full processing. Our Quality Assurance department will review the returned item. Items that show signs of wear or have been altered, resized (by a jeweler other than London Gold), or damaged cannot be accepted for return. Please allow another 7 - 10 days after processing for your bank to post credit against your account. Failure to obtain a Return Authorization code, or include Diamond Grading Report(s) can delay receiving your return.
Engraved jewelry items may not be returned. Special orders are final sale and are not eligible for return. Returns without a London Gold return code, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.
How to Prepare a Return or Exchange
To return a diamond or jewelry item to London Gold, follow the below process:
For returns call 480-367-1717 and you will be given a Return Authorization Code. For all returns, write this code on the bottom of your original invoice. Write the code on the outside of the box you are returning.
Package Your Return: We recommend you use the original shipping box, including all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the $250 replacement cost.
For security reasons write AFC on the outside of the box, do not write London Gold anywhere on the outside of the box.
Insure Your Package.
Call us, we'll help provide a return authorization code with instructions on how to package and return your item.
More than $25,000: High value returns often require special arrangements. We recommend contacting London Gold for assistance and suggested methods for returning your purchase.
Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. London Gold will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for pick up and/or inspection.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.
After Your Return is Received by London Gold
Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
Credits to Your Charge Card
Please allow up to 2 weeks from the date that London Gold has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary. Your refund will be credited on your original tender. Bank wire refunds are posted against the original account they originated from.
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